ADTRAN Polycom SoundPoint IP 650 Instrukcja Naprawy

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IP Phone Configuration and Troubleshooting Guide
NetVanta 7000 Series and ADTRAN-approved Polycom Phones
Overview
The purpose of this guide:
Explain the default configuration.
Explain how to configure the NetVanta 7000 Series products for a Polycom phone.
Explain how the phone acquires the configuration from the NetVanta 7000 Series product.
Provide guidance for troubleshooting phones that will not fully boot, register, etc.
Explain how to restore a phone to the factory defaults.
Default Configuration
The NetVanta 7000 Series product ships with the following default configuration for phones:
DHCP server
- Enabled
- Option 66 pointing to tftp://10.10.20.1 for a boot server for Polycom phones
NOTE - “tftp://” must prepend the IP address in the ascii string for DHCP option 66
ex: tftp-server tftp://10.10.20.1
FTP server
- Enabled
- Pointing to CompactFlash
®
filesystem
Polycom Phone Default Configuration (“polycomboot.cfg”)
- Phone VLAN is 2
- Boot Server contact method is FTP
- Default Boot Server is 10.10.20.1/Polycom
- FTP username and password are “polycomftp” and “password”
Contacting the Boot Server
Polycom phones initially boot and learn from DHCP Option 66 to use TFTP to contact the boot server. This is because
TFTP does not require a Username and Password. This will allow a phone to download a file called “polycomboot.cfg”
from Flash memory. This file contains the boot parameters listed above and will statically configure these values on the
phone so that when it reboots it will retain the newly learned boot parameters.
Special Note about AOS Versions
The configuration portion of this guide is divided into three sections. Select the appropriate link below for your ADTRAN
Operating System (AOS) version.
AOS R10.1.0 and above
AOS A2.04.00 to A5.03
AOS A2.03.00.SC and below
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Podsumowanie treści

Strona 1 - Default Configuration

1 IP Phone Configuration and Troubleshooting Guide NetVanta 7000 Series and ADTRAN-approved Polycom Phones Overview The purpose of this guide: • E

Strona 2

10 Adding an Extension 14. Click in the Action field and select Extension from the drop-down list. 15. Select an existing extension from the drop-dow

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11 CSV File Field Descriptions MAC Address: Description: Associate a phone’s unique mac-address with this entry What It Does: Allows the phone with t

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12 Voicemail Cos (added as of AOS A5.01): Description: The desired voicemail system class of service to associate with this extension What It Does: Us

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13 Viewing/Editing the Phone Configuration 1. Navigate to Voice > IP Phone Configs and select the Phone Configs tab. You may also select Edit C

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14 4. Select the number of Line Keys (2 by default for all phone models) Adding an Extension 5. Select Add Secondary Line. 6. Select Extension for

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15 Polycom Phone Boot Process As of R10.1.0, the Netvanta 7100 added the capability to support different firmware images per phone mode. This necessi

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16 000000000000.cfg Tells the phone which app file, config files, and misc. files to download from the boot server. By default it contains a referen

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17 • Boot Server Type (FTP by default) • Boot server username/password • Local phone username/password customer-sip.cfg R10.1.0 Versions (By Model)

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18 Troubleshooting Synchronizing a Phone If you have modified the configuration of a phone, you can resynchronize the phone. The synchronization proc

Strona 11 - CSV File Field Descriptions

19 Switching From TFTP to FTP for Config Download In certain cases, whether due to network issues or other configuration problems, a phone may not be

Strona 12 - Creating a New User Account

2 Configuring the NetVanta 7000 Series Product in AOS R10.1.0 and Above Creating a New User Account 1. Navigate to Voice > User Accounts and se

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20 CLI Interface Default Configuration: ip dhcp pool "LAN_pool" tftp-server tftp://10.10.20.1 ip dhcp pool "VoIP_pool" tftp

Strona 14

21 TFTP.SERVER EVENTS Read Request for "sip.ld" from 10.10.10.3:1028 failed. File does not exist TFTP.SERVER EVENTS Write Request for "

Strona 15 - Polycom Phone Boot Process

22 FTP: USER command - Password required for 'polycomftp'. FTP: USER command - User 'polycomftp' logged in . FTP: PWD command - &

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3 Viewing/Editing the Phone Configuration 1. Navigate to Voice > IP Phone Configs. Select the configuration you wish to edit using the check bo

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4 Adding an Extension 3. Click in the Action field and select Extension from the drop-down list. 4. Select an existing extension from the drop-down

Strona 18 - Troubleshooting

5 CSV File Field Descriptions MAC Address: Description: Associate a phone’s unique mac-address with this entry What It Does: Allows the phone with th

Strona 19

6 DID: Description: A desired Direct Inward Dial for the system to direct to this extension What It Does: Allows DIDs to be mapped to an extension Acc

Strona 21

8 Configuring the NetVanta 7000 Series Product in AOS A2.04.00 through A5.03 With AOS A2.04.00, the User Accounts and IP Phone Configs menus of the N

Strona 22 - Related Documentation

9 Viewing/Editing the Phone Configuration 12. Navigate to Voice > IP Phone Configs. Select the configuration you wish to edit using the check bo

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